Frequently Asked Questions (FAQs)
Welcome to Trusted Containers! Below are answers to some of the most common questions about our store, policies, and services.
General Information
Q: What is the contact information for Trusted Containers?
A: You can reach us at:
• Phone: +1 347-674-6098
• Email: info@trustedcontainers.com
• Physical Address: 131 W Stoddard Ave, Aransas Pass, TX 78336, United States
Q: What are your working hours?
A: Our working hours are Monday to Friday, 9:00 AM – 6:30 PM (CST).
Q: Where do you ship?
A: We currently ship within the United States only.
Shipping & Delivery
Q: How much is the shipping charge?
A: The shipping charge is a flat rate of $200 per order.
Q: What is your order handling and transit time?
A:
• Handling Time: 1–3 business days.
• Transit Time: 4–7 business days after the order is shipped.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery progress.
Payment Information
Q: What payment methods do you accept?
A: We accept the following payment methods:
• Visa
• MasterCard
• American Express (Amex)
• PayPal
• Discover
Q: Is my payment information secure?
A: Yes, we use secure payment processing systems to ensure your data is protected.
Returns & Refunds
Q: What is your return policy?
A: We have a 30-day return policy. Items must be unused, in their original condition, and in their original packaging to qualify for a return.
Q: How do I initiate a return?
A: To start a return, contact us at info@trustedcontainers.com with your order number, item details, and reason for the return. Our team will guide you through the process.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7 business days of receiving and inspecting your return. The amount will be credited back to your original payment method.
Q: Will I incur any fees for refunds?
A: No, we do not charge any additional fees for refunds.
Products & Orders
Q: Can I cancel or modify my order after placing it?
A: Please contact us as soon as possible if you wish to cancel or modify your order. Once the order is shipped, modifications or cancellations will not be possible.
Q: Do you offer exchanges?
A: We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at info@trustedcontainers.com or by phone at +1 347-674-6098 during our working hours.
Q: What should I do if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund as necessary.
If your question isn’t listed here, feel free to contact us for further assistance. Thank you for shopping with Trusted Containers!